At Emri Journey, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process as outlined below.

🕒 Return Window

  • You may request a return or exchange within 7 days of receiving your order.

✅ Eligible Return Conditions

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Only defective, damaged, or incorrect items are eligible for return or exchange.

❌ Non-Returnable Items

  • Items damaged due to misuse or negligence
  • Custom or personalized items
  • Clearance or final sale items

🔄 Return Process

  1. Contact Us at [email protected] within 7 days of receiving your product.
  2. Include your order number, reason for return, and photos if the item is damaged or incorrect.
  3. Once approved, we will provide return instructions.
  4. You must ship the item back within 5 days of approval.

Please note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

💸 Refund Policy

  • Once we receive and inspect your returned item, we will notify you via email.
  • If approved, your refund will be processed to your original method of payment (COD refunds will be arranged via bank transfer or store credit).
  • Refunds are issued within 7 business days of receiving the returned item.

📬 Contact Us

For return requests or questions, please email:
[email protected]